Hi, I am...Shanley!
As Returns Product Manager, I oversee the development of our returns portal and management systems, with a focus on creating a great customer experience! Keep reading to learn more about my day-to-day responsibilities…
TELL US A BIT ABOUT YOURSELF...
My name is Shanley Compton – but you can call me the Data Driven Diva!
As Returns Product Manager at SEKO New Zealand, I am responsible for:
- Defining and delivering the product roadmap, based on best-in-class solutions, industry demand and forward thinking
- Managing performance and development of returns systems, using data to drive important decisions
- Prioritizing development on account of business goals, demand and retailer feedback
- Ensuring a high standard of customer experience is met across all customer-facing aspects of returns
What is a typical day in the life?
EVERY DAY STARTS WITH...
A green tea! Then I start going through my emails - being located in New Zealand means that I get tons of emails from the global team at all hours!
- Respond to emails, working with developers and going through support tickets
- Making sure outcomes for tickets are what customers are expecting, as well as testing tickets to confirm they are ready for release
- Organizing meetings with the team, so everyone stays on track and any issues within the process are resolved
PHEW, TIME FOR A BREAK...
On the menu today is Thai food, followed by some fresh greens to power me through the day!
No day is complete without…
- Ensuring we get feedback from retailers, so the team can process any changes proactively
- Ticking off everything in my diary
- Responding to all emails and making sure any messages raised from my team are dealt with
I love being a part of returns!
I really enjoy getting to work in all different departments of the business - including sales, customer service and IT support - as well as alongside a number of retailers. Everyone has great and such unique ideas, so it’s a lot of fun collaborating with all sorts of teams. As you can see, it’s never a boring day as a returns product manager!
"I aim to create a seamless experience by enabling our retailers to offer a first-class returns service to their customers."
i am seko
GET TO KNOW THE REST OF THE TEAM!
Behind every parcel is a champion. Meet the other wonderful members of our global network who, like me, go above and beyond for our business!