A leader in top quality, name brand electronics since 1983, Electronic Express makes it happen for customers. But, when faced with consistent freight forwarding damage claims, they were in search of an answer. Double-boxing served as a transition, however, with a 3.5% damage rate, still proved to be unacceptable. In search of a solution, SEKO Logistics thought ‘outside the box’ and reached out to the area’s primary airline to develop a solution.
THE HIGHLIGHTS
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Reduction claims and damaged goods to less than 0.5%
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Increased efficiency and improved time in transit
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Fast eCommerce solution for large consumer electronics and other items
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Increased expansion opportunities
CHALLENGE
Electronic Express was shipping ground, which resulted in damaged goods and delays due to order reconciliation. As a customer-focused organization, they needed to see a reduction in claims, as the damaged goods created very unhappy customers and claims were beginning to effect their bottom line.
SOLUTION
Per the client’s request for a simple solution, SEKO Logistics directed a distribution study and discovered that shipments followed the 80/20 principle. The SEKO Solution transforms ground home delivery into an air freight solution for shipments that fall between parcel and heavyweight. Electronic Express is now identified as a known shipper to their local airline and is provided with a signed consensus upon shipment drop-off.
RESULT
After a completely successful trial focusing on Texas/California shipments, Electronic Express expanded the SEKO Solution to include everywhere that a direct or connecting flight was available. The results have been “fantastic” - claims have been greatly reduced and time in transit has drastically improved.
ANY QUESTIONS, WE CAN HELP – HERE’S JUST A FEW WE RECEIVE REGULARLY
- What locations do you serve?
We empower you to scale into every core market, with 150+ offices and counting.
- Can you ship what I need to ship?
No matter how specialist or time-critical your request, we can handle it all.
- How much will it cost me?
No two shipments are the same, so inquire today for an exact quote.
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