HI, I AM...SHANLEY!
As Returns Product Manager, I oversee the development of our returns portal and management systems, with a focus on creating a great customer experience! Keep reading to learn more about my day-to-day responsibilities…
TELL US A BIT ABOUT YOURSELF...
My name is Shanley Compton – but you can call me the Data Driven Diva!
As Returns Product Manager at SEKO New Zealand, I am responsible for:
- Defining and delivering the product roadmap, based on best-in-class solutions, industry demand and forward thinking
- Managing performance and development of returns systems, using data to drive important decisions
- Prioritizing development on account of business goals, demand and retailer feedback
- Ensuring a high standard of customer experience is met across all customer-facing aspects of returns
WHAT IS A TYPICAL DAY IN THE LIFE?
EVERY DAY STARTS WITH...
A green tea! Then I start going through my emails - being located in New Zealand means that I get tons of emails from the global team at all hours!
- Respond to emails, working with developers and going through support tickets
- Making sure outcomes for tickets are what customers are expecting, as well as testing tickets to confirm they are ready for release
- Organizing meetings with the team, so everyone stays on track and any issues within the process are resolved
PHEW, TIME FOR A BREAK...
On the menu today is Thai food, followed by some fresh greens to power me through the day!
NO DAY IS COMPLETE WITHOUT…
- Ensuring we get feedback from retailers, so the team can process any changes proactively
- Ticking off everything in my diary
- Responding to all emails and making sure any messages raised from my team are dealt with
I LOVE BEING A PART OF RETURNS!
I really enjoy getting to work in all different departments of the business - including sales, customer service and IT support - as well as alongside a number of retailers. Everyone has great and such unique ideas, so it’s a lot of fun collaborating with all sorts of teams. As you can see, it’s never a boring day as a returns product manager!
"I AIM TO CREATE A SEAMLESS EXPERIENCE BY ENABLING OUR RETAILERS TO OFFER A FIRST-CLASS RETURNS SERVICE TO THEIR CUSTOMERS."
I AM SEKO
GET TO KNOW THE REST OF THE TEAM!
Behind every parcel is a champion. Meet the other wonderful members of our global network who, like me, go above and beyond for our business!
ANY QUESTIONS, WE CAN HELP – HERE’S JUST A FEW WE RECEIVE REGULARLY
- What locations do you serve?
We empower you to scale into every core market, with 150+ offices and counting.
- Can you ship what I need to ship?
No matter how specialist or time-critical your request, we can handle it all.
- How much will it cost me?
No two shipments are the same, so inquire today for an exact quote.
Please complete the form below and we’ll be back in touch soon!
