Thank you for choosing SEKO
Below you will find our most essential client resources to assist you when starting out with your SEKO Ecommerce solution.
Customer Service Support
Customer Service Help Centre
Access FAQs and contact our Customer Service Team
External web link - https://sekologistics.zendesk.com/
How to Raise Customer Service Support Tickets
Learn how to lodge a query using the SEKO Ecommerce CS Zendesk Contact Form
External web link - https://prod-seko-intl-umb-webapp.azurewebsites.net/media/8247/6-cs-zendesk-form-seko-ecommerce.pdf
IT Support
Retailer Support Centre
Access our knowledge base which contains information about how to integrate with our APIs and frequently asked questions about our systems OmniParcel, OmniReturns and OmniRPS.
External web link - https://seko.atlassian.net/wiki/spaces/RSC/pages/2469495227/OmniParcel+Outbound+Consignment+Management
How to Raise OmniSupport IT Tickets
The purpose of this document is to explain how a user can submit and self-manage their IT
Support tickets.
External web link - https://seko.atlassian.net/wiki/spaces/RSC/pages/2162327689/OmniSupport+Ticket+Self-Management
USER GUIDES
OMNIPARCEL
- How to Add a New User to OmniParcel
- How to Set Up a Tracking Portal in OmniParcel
- How to Add SEKO as a Carrier in ShipStation
- How to Perform a Bulk Upload in OmniParcel
- How to Correct Bulk Upload Errors in OmniParcel
- How to Manifest in OmniParcel
- How to Block a Parcel in OmniParcel
- How to Use RTS Management in OmniParcel
- How to Check DDU or DDP in OmniParcel
- How to Send a Bulk Broadcast Email in OmniParcel